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Return & Cancellations

RETURN POLICY

It is important to us that you are happy with your experience at The Grace Clinic and we want to ensure that you are satisfied with the product you purchase from us. Please note that there are different return policies for select products, so please read the read and review the return policy associated with the specific product that you choose. Please note that “By submitting an order, you agree that you have read and accepted all terms of The Grace Clinic Return Policies.”  

In the instance of a return, The Grace Clinic will not be responsible for, or reimburse, any shipping charges.

Returns must be received within 30 days from the date of purchase.

How to I return a product?

To return an item, please contact our office directly. Please call us at 905-336-9636 or email us at shop@drgrace.ca.

Items that can be returned may be refunded up to 30 days from their shipment date.

You have two options for returning your item: (1) Return to The Grace Clinic’s office, or (2) Return through the mail. Please note that all returns are processed back to the original payment type used in the order.

1 – Return to The Grace Clinic

Simply bring the item(s) you wish to return in its original condition, along with the packing slip (which is your receipt) that came with the order within 30 days of the shipment date. The shipment date of your order can be found on your packing slip. Please allow an additional 3-5 days for your credit card provider to apply the refund to your credit card.

2 – Return your item through Canada Post.

Package your return item in the manufacturer's product box and The Grace Clinic packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

Returns can be mailed to: 

The Grace Clinic
481 John Street, Suite 200
Burlington, ON L7R 2K8

Returns are generally processed 2-3 business days from the time we receive it. Please allow an additional 3-5 days for your credit card provider to apply the refund to your credit card.

ORDER CANCELLATION

If you wish to cancel an order placed on the same day, please call us at 905-336-9636 between 9am – 12 pm EST. For orders placed during the weekend, please contact us as soon as possible on Monday morning.

We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the shipping department. 

In the event a package is returned to us, the original shipping paid at the time of the order will not being reimbursed and an additional $10 fee will be deducted from the refund to cover the freight charges to get our package back.